Frequently asked questions

Yes. Every caregiver passes a criminal background check before joining a client’s care plan.

Absolutely. We offer flexible schedules from a few hours a week up to 24/7 live-in care.

Yes. Our caregiver can accompany your loved one inside, take notes and assist throughout, then bring them safely home.

For many families, staying home preserves routine and dignity while avoiding the disruption of a move. We help you weigh the options honestly.

Through supervision, wandering prevention, home-safety adjustments and consistent caregivers who recognize changes early.

Live-in care uses caregivers who stay in the home with scheduled sleep breaks; 24-hour care uses shifts of awake caregivers for continuous supervision. We help you choose based on needs and budget.

Yes — continuous care is often ideal for dementia, providing routine, safety and a familiar face at every hour.

We can often begin within 24–48 hours of your consultation.

Yes. We complement — never replace — your medical and hospice providers, focusing on daily comfort and support.

Yes, we accommodate short-notice and one-time respite whenever possible.

Yes — consistency is what makes companionship work, so we match one caregiver and keep them with your loved one.

We provide light, regular housekeeping focused on safety and comfort rather than heavy deep-cleaning services.

Yes — we work with whichever local pharmacy your family already uses.

Yes. Snow clearing can be booked on its own, or added to an existing care plan.

We prioritize clients with mobility needs and medical appointments, and aim to clear promptly after each significant snowfall.

Yes, we serve every Kitchener neighbourhood, plus Waterloo, Cambridge and Guelph.

Yes — as a local team we can usually begin within a day or two of your free consultation.

Yes — alongside personal care we offer everyday help including snow removal, transportation and pharmacy delivery.

Yes — we provide in-home palliative and end-of-life support in Guelph, working alongside your medical and hospice team.

Yes. Care in Hamilton ranges from a few hours of weekly support to full-time 24/7 care, adjusted as your loved one’s needs change.

Yes. Through TAMVOES, family members anywhere can see visit updates and stay informed about their loved one’s care.

Yes — our Montréal caregivers work in French and English, and we match caregivers to your family’s preferred language.

Québec offers a home-support tax credit for seniors aged 70 and over. We can review your situation and the options that may apply.